Comcast Business SecurityEdge: A complete guide

In today’s digital landscape, cyberattacks pose a significant threat to businesses of all sizes. A single breach can have a devastating impact on your organization, leading to financial losses, reputational damage, and loss of customer trust. That’s why it’s crucial to have robust security measures in place to protect your network and connected devices from malware, phishing scams, ransomware, and botnet attacks.

Comcast Business SecurityEdge is a comprehensive cybersecurity solution designed to safeguard your network and provide advanced protection against evolving cyber threats. In this article, we will delve into the features, benefits, and industry insights surrounding Comcast Business SecurityEdge, empowering you to make informed decisions about securing your business.

Understanding Comcast Business SecurityEdge

Comcast Business SecurityEdge, developed in partnership with Akamai, is a cutting-edge security solution offered by Comcast Business. It is designed to help businesses block threats such as malware, ransomware, phishing, and other cyberattacks. While SecurityEdge is typically included in Comcast’s Internet services contract as part of a product bundle, it can be omitted upon request, albeit at an additional cost.

One of the primary advantages of SecurityEdge is its ability to protect businesses with simple network setups that do not utilize their own Internet firewalls or in-house servers. By preventing staff from falling victim to internet scams and providing monthly reports of protection activity, SecurityEdge offers peace of mind and cost savings for organizations with straightforward network configurations.

However, as businesses grow and their networks become more complex, SecurityEdge may clash with advanced network capabilities. It’s important to note that once SecurityEdge is included in a contract, it can be challenging to remove it without incurring early termination fees. This lack of flexibility has been a point of contention among IT professionals and businesses alike.

The Impact of Cyberattacks on Small and Medium Businesses (SMBs)

Cyberattacks pose a significant risk to SMBs, with studies showing that they are three times more likely to be targeted compared to larger companies[^1^]. Additionally, more than half of SMBs have experienced at least one security incident, highlighting the pervasive nature of cyber threats[^2^]. A staggering 38% of SMBs express concerns about suffering a cyberattack within the next 12 months[^3^]. These statistics underscore the importance of investing in robust cybersecurity solutions like Comcast Business SecurityEdge.

The Power of SecurityEdge: Protecting Your Business in Action

Comcast Business SecurityEdge has demonstrated its effectiveness in protecting SMBs from a wide range of cyber threats. Let’s explore some highlights of SecurityEdge’s capabilities, gathered over a single day between July 2021 and June 2022:

  • Blocked over 70 million instances of malicious bot activity
  • Prevented 21 million attempts to access websites associated with malware
  • Detected phishing attempts for over 30,000 SMBs

These numbers illustrate the proactive measures SecurityEdge takes to safeguard businesses from cyber threats. By leveraging global threat intelligence that updates every five minutes, SecurityEdge offers real-time protection against evolving threats.

Advanced Features for Enhanced Network Security

SecurityEdge provides several advanced features that allow businesses to focus on their core operations while ensuring network security. Let’s explore some of these features:

Smart Threat Blocking

SecurityEdge leverages global threat intelligence to help block breaches. This intelligent system continuously updates and refreshes every five minutes, staying one step ahead of emerging threats. With Smart Threat Blocking, you can minimize the risk of cyberattacks across all connected devices on your network.

Real-time Activity Monitoring

Monitoring network activity is essential to detect and respond to potential breaches promptly. SecurityEdge offers a personalized dashboard that provides real-time insights into network activity. This comprehensive view allows you to stay informed about potential security incidents, enabling you to take immediate action and mitigate risks effectively.

Customizable Security Settings

Every business has unique security requirements. SecurityEdge offers customizable features that allow you to tailor security settings to your specific needs. From setting web filters and blocking pages to managing network access and scheduling regular reports, you have control over your network’s security posture.

Stay Connected with Additional Solutions

Comcast Business provides additional solutions to help businesses stay connected, even in challenging circumstances. Two notable offerings are Connection Pro and WiFi Pro:

Connection Pro: 16 Hours of 4G LTE Backup

Power outages can disrupt business operations, leading to financial losses and customer dissatisfaction. Connection Pro, a Comcast Business solution, offers up to 16 hours of 4G LTE backup, ensuring uninterrupted connectivity during emergencies. This backup solution provides peace of mind, knowing that your business can continue operating even when faced with unforeseen circumstances.

WiFi Pro: Guest and Private Networks

Maintaining control over network access is crucial for businesses. WiFi Pro allows you to create guest and private networks, providing separate and secure connectivity options for employees, visitors, and customers. With WiFi Pro, you can restrict access to unwanted content and ensure that your network remains secure at all times.

Industry Insights and Best Practices

Staying informed about the latest industry insights and best practices is essential for maintaining a strong cybersecurity posture. Comcast Business provides valuable resources to help businesses navigate the complex world of cybersecurity. Here are a few resources worth exploring:

  • Best Practices to Maintain Cybersecurity of Your Business from Anywhere: This article shares practical tips and strategies to enhance your business’s cybersecurity, regardless of your physical location.
  • The Small Business Guide to Cybersecurity: A comprehensive guide that covers the fundamentals of cybersecurity and provides actionable steps for small businesses to protect themselves against cyber threats.
  • Cybersecurity Tips: Keys for Stronger Passwords and Authentication: Learn how to create stronger passwords and implement robust authentication practices to fortify your network security.

By leveraging these resources, you can enhance your knowledge of cybersecurity and implement best practices to safeguard your business from potential threats.

Comcast Business SecurityEdge: The Road Ahead

Comcast Business is committed to continuously improving its security offerings to meet the evolving needs of businesses. While SecurityEdge has faced some criticism regarding its flexibility and ease of removal, Comcast has made efforts to address these concerns. It is now possible to permanently disable SecurityEdge, ensuring that it stays off even after equipment resets[^4^]. However, occasional challenges may arise in keeping the service disabled after major updates[^5^].

Comcast understands that businesses may have varying needs and preferences when it comes to cybersecurity solutions. As the landscape of cyber threats continues to evolve, Comcast Business aims to provide flexible options that meet the diverse requirements of its customers.


In an era where cyberattacks are an ever-present threat, businesses must prioritize network security. Comcast Business SecurityEdge offers a comprehensive solution to protect your business from malware, phishing, ransomware, and botnet attacks. With its advanced features, customizable settings, and real-time monitoring capabilities, SecurityEdge helps businesses stay one step ahead of cyber threats.

While SecurityEdge’s inclusion in Comcast’s product bundle may present challenges for some businesses, efforts have been made to address concerns and offer more flexibility. By leveraging additional solutions like Connection Pro and WiFi Pro, businesses can further enhance their network’s resilience and security.

Remember, cybersecurity is an ongoing journey that requires continuous education, proactive measures, and a trusted partner like Comcast Business to help you navigate the ever-changing threat landscape. Stay informed, stay vigilant, and invest in robust cybersecurity solutions to safeguard your business and maintain the trust of your customers.

Frequently asked questions for Comcast Business SecurityEdge

After signing up, what should I do?

  • Access Comcast Business SecurityEdge through My Account to set up web filtering.
  • Ensure web filtering is manually enabled, as it’s not activated by default.

Can I customize website blocking messages?

  • Yes, you can personalize block page images and messages via the subscriber portal.

Will a block page always show up when accessing a blocked site?

  • Not necessarily. Secure websites (starting with HTTPS) may not display a block page; instead, you might see an error message.

How do I block or allow a website?

  • Go to the Block & Allows Lists page in the subscriber portal, enter the URL, and choose to block or allow.

Is Comcast Business SecurityEdge effective with Comcast Business Connection Pro?

  • Yes, it provides protection against malware, phishing, and botnets. However, some settings are not supported when using Connection Pro.

Does SecurityEdge protect devices on public WiFi or VPNs?

  • No, it doesn’t cover devices on Xfinity WiFi or public networks, nor does it protect devices over VPN or non-Comcast DNS servers.

Is antivirus software still necessary with SecurityEdge?

  • Yes, SecurityEdge complements antivirus but doesn’t replace it. Antivirus software is still essential for added protection.

Does SecurityEdge replace my firewall?

  • No, it works alongside firewalls, offering extra defense against malicious sites.

Can I use my own modem with Comcast Business SecurityEdge?

  • No, it only works with modems provided by Comcast Business.

Can I disable Comcast Business SecurityEdge?

  • Yes, it can be turned on or off through My Account or by contacting Customer Support. Note: Disabling leaves your network vulnerable to cyber threats.

Does SecurityEdge assist with PCI compliance?

  • While not PCI compliant on its own, it contributes to compliance efforts by providing an additional layer of protection against Malware and Botnets through DNS traffic inspection. It doesn’t decrypt payment card traffic.

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